FAQs Prescription Switches and What Happens to Prescriptions Once They Have Been Processed?
Q – What happens if a Practice wants to dispute prescriptions that have been switched?
A – Please see link below to NHSBSA Website for relevant information and required form:
Please be aware re checked batches can also result in additional charges being taken.
A contractor who thinks there is an issue with their monthly payment can ask the us, in writing, to recheck a month or specific months’ prescriptions.
All contractors who provide NHS pharmaceutical services can request a month or specific months’ prescriptions to be rechecked.
Contractors who have purchased a business since 1 April 2012 can only request a recheck for the months where they owned the business, unless they have purchased the business with liabilities and the account code has remained unchanged.
Those contractors who ceased trading after 1 April 2012 and not sold the business with liabilities can request a recheck for any month where they owned the business, subject to the normal limitation periods.
To request a recheck, a contractor must submit their request using the Prescription pricing enquiry form, which is available in PDF and Word format:
Q – What happens to the prescriptions once they have been processed?
A – Once an account has been scanned and processed the batch will be stored at our secure warehouse for 6 months. After 6 months the paper is safely destroyed however, we do keep a digital image of those prescriptions for 18 months.
For more information or help and advice email mailto:contact@dispensingdoctorexperts.co.uk
